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Selected Notes To Susan From Lawyers and Clients
"...I am convinced we would not have been able to settle this matter without your able and persistent help. Once again, thank you for your help." (Plaintiff's counsel).
"The very professional and sensitive manner in which you handled the mediation was directly responsible for the fairness of the settlement. Both parties were heard and feel the outcome was reasonable and fair..." ( Defendant)
"We would like to thank you for the incredible way you conducted our mediation. As you are well aware, this situation was very uncomfortable for both of us. You skills, demeanor and professionalism surpassed any preconceived notion of ours. Thank you so much for guiding us through the day to an agreeable outcome." (Plaintiff's spouse)
"Thank you for your efforts yesterday. I appreciate your candor, sensitivity and wisdom. I think your gentle guidance throughout the day made all the difference in the world, both in terms of a fair resolution and allowing my clients to get through a very difficult process. I look forward to working with you in the future and recommending your mediation services to other lawyers..." (Defendant's counsel)
"Thank you for facilitating settlement of [our]case. This was a great result for both parties. I appreciate your willingness to stay the course in order to bring [the parties] together and to work 'outside the box' when necessary. Thanks again." (Plaintiff's counsel).
"Thank you so much for all your hard work yesterday. I am very confident this case would not have resolved without your expertise and professionalism. I hope to be able to work with you in the near future". (Defendant's counsel).
"I had never been to a mediation before and had no idea that that it would work so well. Thank you for helping me resolve my case without going to court and without waiting years for a resolution to my problem." (Plaintiff")
"At the beginning of the day, I had no hope that our case could be settled. I am amazed and delighted. Thank you so much. You have a unique gift for resolving disputes". (Defendant)
"Thank you again for the great job...You handled the people aspects of this superbly." (Defendant's counsel).
"...experienced, professional and effective". (Plaintiff's counsel)
"...a great job pointing out risks faced by all concerned and allow sufficient but not excessive airing of the emotional concerns of the parties." (Plaintiff)
"Thank you for your able assistance...[The plaintiffs] both feel that an incredible weight has been lifted from their shoulders. That would not have been possible without your efforts." (Plaintiff's counsel)
"...your gracious good nature gives me hope for us humans. I am profoundly grateful..." (Defendant)
“Susan was great! We did not expect to settle. She is very good at getting the parties to see the big picture.” (Defendant’s counsel)
“In a very short amount of time, Susan brought two very polarized parties to a resolution. Well done! (Plaintiff’s counsel).
“Thank you so much for your skill, expertise and patience during my mediation... I appreciate what I was able to accomplish. I feel 10 years younger! (Plaintiff)